Digital technology has become the gateway to smarter work, learning and play. For Learning and Development and HR leaders, it has fundamentally changed not only our roles and organizations; but our goals and how we accomplish them, as well.
Our roles have expanded. We’re still responsible for education and development, but now add compliance, performance, restructuring, change management, and culture to the list. All of this is accompanied by technology; but is it really helping us keep up? How can we really utilize technology to enact change and engagement within our organizations?
During the Degreed Lens event in New York, learning analyst Josh Bersin shared 5 things all HR and learning leaders need to know.
Structure needs to account for cross-functional connection.
According to Deloitte’s Human Capital Trends 2016 report, 92 percent of survey participants rate redesigning their organization as a critical priority. This tells us that the number one thing on people’s minds in medium to large organizations is structure. Our org charts are no longer reflective of how work is done. Thanks to technology we operate cross-functionally, with specific people that have the expertise needed to inform specific projects. When a project is complete, we move on to the next network of people for the next deliverable.
Not all digital helps productivity.
Today’s worker has hundreds of thousands of apps and websites at their disposal, many of them making promises of improving time management and streamlining work and life. But they’re doing just the opposite; enticing us to lose focus every second. Deloitte reported that U.S workers check their cell phones, in aggregate, eight billion times a day. The productivity lost is almost unfathomable. By carefully curating what technologies you choose to use with your L&D initiatives, you can engage employees by utilizing the apps and websites they learn from organically.
If employees don’t have opportunities to grow, they will leave.
What’s the biggest predictor of economic growth for an individual? According to Economist Thomas Piketty, it’s skills; the more quality and in-demand skills you have as an individual, the better. For L&D leaders, this means we need to provide diverse, meaningful opportunities for every employee to learn and fuel their career, or they’re going to find it elsewhere.
Learning is key to individual and business growth.
Learning is important for employee growth and engagement, and it’s also critical to the success of your business. At the Degreed Lens Event in New York City, Josh Bersin said, “you want people to have enough skills to move to new assignments, to move away from business areas that are shrinking. You don’t want to have a business area that’s going out of business where no one wants to quit or switch. That just makes it even more impossible to transform your organization. So we have to build infrastructure and tools and reward systems and culture programs that facilitate development.” Mobilizing upward growth within your company is key.
Learners need the right mix of formal and informal learning.
The percentage of money spent on traditional formal training is dropping every year.
According to Bersin’s Corporate Learning FactBook, from 2009- 2015, investment in instructor-led training dropped from 77 percent to only 32 percent. While formal training is never going to disappear, it’s not enough to create a true learning culture. We’re learning every day in a variety of ways, on and offline. As an L&D professional, you need a way to bring the best of that content to your organization through curation.
The right learning architecture will create an ecosystem in which learners know where and how to find content. Most course catalogs contain thousands of pieces of content, so curating becomes crucial. Bersin explains, “you know what happens when you give people ten choices? They don’t pick anything. When you give them a hundred choices, they just shut down the browser completely and don’t even look anymore. But if you give them three choices, they’ll pick one.”
While technology has fundamentally and permanently changed our roles, We can embrace the change by using technology to empower our employees to learn in better, more engaging ways that will benefit their careers and our organizations as a whole.
Want to be live at the next Degreed Lens event happening in November in San Francisco? Request an invitation here.