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How the Cayman Islands Government is Building a World-Class Civil Service

We’ve heard watercooler complaints about employees being dragged away from their desks for formal training that interrupts the day.

But what if you and your coworkers worked on three different islands, requiring trips on boats and planes for the latest mandatory training sessions?

According to Gloria McField-Nixon, the Chief Officer for the Portfolios of the Civil Service, that’s how it used to be in the Cayman Islands. Government employees crossed ocean waters for in-person sessions that weren’t always timely nor relevant to their unique needs.

But now, the Cayman Islands Government has launched a five-year strategic plan to help their civil servants better the lives of the people they serve. With Degreed’s help, they’re targeting five key areas: leadership, talent development, customer service, communications, and governance.

The early results are promising, with thousands of activated users, Skill Ratings, and completed items. They’ve created dozens of new Pathways, serving 47 different government agencies. Everyone from the fire department to the Ministry of Finance and Economic Development is logging into one platform to discover learning resources that fuel their curiosity while satisfying training requirements.

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