What is L&D’s Role in Empowering a Mobile Workforce?

“Dispersed workforce” takes on a whole new meaning when you are trying to upskill and reskill employees spread over more than 150 branch locations in 3 countries. But knowing key business objectives and improving client retention were tied to improving the learning experience of employees, Associa’s HR team took the challenge head-on, creating Associa University and launching a significant number of technology enhancements in less than 12 months.

“We needed a way to provide engaging learning and training to develop the fundamental skills required for specific roles. Moving away from a clunky, non-user friendly system towards something that enabled both social sharing and unique learning opportunities was essential, so we knew an LMS wasn’t the answer.”
– Debra Warren, Associa Vice President of Development

Chelle O’Keefe, Associa’s CHRO, is hosting a live session at Degreed LENS that will “get in the weeds” on how they implemented their new University and technology stack and what they are using to measure success and progress.

A sneak peak? Associa was the first Degreed client to leverage the Skill Plans feature, using them to map learning experiences to desired skills and roles within their organization. Their revamped approach to learning led to a significant increase in client satisfaction and retention.

This is a case study presentation you don’t want to miss. We hope you’ll join Degreed and Associa in NYC.

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Written by Sarah Danzl
Sarah Danzl leads Enterprise Content and Communications at Degreed.